Returns/Refund Policy

If you are not satisfied with your purchase, you must email us at info@eleancia.net within 10 days from the date of delivery, in order to begin processing your return.  Our customer service representative will then contact you with further instructions. 

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

For damaged, defective, or missing merchandise returns, email us at info@eleancia.net within 5 days from the date of delivery.  A picture of the damaged and/or defective merchandise must be included in your email.  Our customer service representative will then contact you with further instructions. 

 

SALE ITEMS / CUSTOM ORDERS

Only regular priced items may be refunded.  Unfortunately, sale items are FINAL SALE and cannot be returned, refunded, or exchanged.

Custom or Special Order items cannot be returned, refunded, or exchanged.

 

REFUNDS

Customer is responsible for all shipping costs, which are non-refundable.

Depending on the shipping method selected, your return may take several days to reach us. Please give us 5-7 business days to review and inspect your return. (We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

STATUS OF REFUND

After your return has been processed, if you haven’t received the refund within 10 business days, first check your bank account or credit card company again.  It often takes time before your refund is officially posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@eleancia.net.

 

QUESTIONS?

You can always email us at info@eleancia.net